Terms & Conditions

• Hour rates require a 30-minute minimum.
  
• Reimbursable expenses (i.e. postage, and client specific supplies) will be itemized.
  
• Rush or emergency jobs may incur a 30% charge, 50% for weekends or holidays.
  
• A deposit of 50% may be required for projects over $50.00.
  
• Charges for printing costs through an outside printer are billed in advance.
  
• Invoices are payable upon receipt.
  
• Retainers require a contract agreement, are non-refundable, and billed monthly in advance.
  
• Unused retainer hours are rolled over to the second month only.
  
• Excess retainer hours are billed at the normal hourly rate.
  
• Visa, MasterCard and Discover Cards are accepted.
  
• Online payment options include check (Qchex), credit card and instant transfer (PayPal)
  
• There is a $30 service fee on all returned checks.
  
• Final proofreading is the responsibility of the client for all projects except when utilizing proofreading and editing services.
  
• Rates & Terms are subject to change.

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